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General Terms & Conditions

 

Dear Customer,

Thank you for using the Curated Skin's online shop ("online shop", "website"). We hope you find the shopping experience pleasant. In this General Terms & Conditions ("GTC", "terms & conditions") we would like to outline the most important parameters regarding the use of our online shop and our services (“The Curated GmbH”, "we", "us").

This English translation of the GTC is provided for information purposes only and has no legal force. By accessing or using any part of our online shop you agree to be bound by the original German version. Shall you have any question, please do not hesitate to contact us at support@thecurated-skin.com.

We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website.

 

Terms of use

While using our online shop, you are responsible for the general protection of your login data (e-mail address and password) as well as for limitation of access by others to the computer you are using while shopping at The Curated Skin.

You can only place orders from the Curated Skin via our online shop.

 

Terms of sale

Your order in our online shop is deemed to constitute a purchase offer.  As soon as your order is received by us, you will be sent an order confirmation e-mail. A purchasing contract shall be deemed concluded between you and the Curated GmbH as soon as your order has been dispatched and you have received the shipping confirmation e-mail.

Until you receive the shipping confirmation e-mail, you can cancel your order without a surcharge per e-mail at the support@thecurated-skin.com. In such case, the full purchasing value (incl. shipping costs) will be reimbursed to you.

Until the full payment of the order is received, the goods remain the property of The Curated GmbH.

  

Prices

Prices are in Swiss Francs incl. 8% VAT and excl. the shipping fees.

The Curated GmbH reserves the right to change prices at any time.

 

Shipping fees

For any order up to 100 CHF a 7 CHF shipping fee will be charged at the checkout. For orders for and above 100 CHF, the shipping is for free. 

 

Payment and discount codes

Regardless of the order value, the following payment methods are available at our online shop:

  • Credit cards (VISA and Master Card)
  • Paypal
  • Postcard

Discounts codes and discount vouchers can be used only within the terms of the given promotion. Only one discount code can be used per order.

The sale price incl. shipping fee will be charged at your credit card/Postcard or Paypal account at the next possible time.

  

Delivery

All orders are delivered by the Swiss Post and only within Switzerland and to the Principality of Liechtenstein. 

The ordered products will be dispatched within 2 working days after the date of order. Despite all our efforts to delivery every order as soon as possible, seasonal delays may occur.

  

Return policy and products with defects

The customer is responsible for the immediate inspection of the products for completeness and correctness upon receipt. Any claim of incomplete delivery or any defect in the products (except defects caused by transportation) must be submitted within 8 days written to the Curated GmbH (support@thecurated-skin.com). In case the customer does not submit a written claim within the above time frame or does so after 8 days, the delivery is considered accepted.

Products with defect will be exchanged as soon as possible so long as the defected product is returned in case the product is on stock. If the product is out of stock, the full purchase value is reimbursed to the customer in a form of a gift card.

Incomplete or false delivery will be completed and/or corrected as soon as possible.

The costs of returning defected or wrongly delivered products is covered by us and will be arranged upon receipt of claim at the support@thecurated-skin.com.

Customers have the right to return products free of defects within 14 calendar days upon receipt at their own expenses to the following address:

 

The Curated GmbH

Hagenholzstrasse 83b

8050 Zürich

 

The full purchase value will be reimbursed to the customer after receipt of the returned products.

Any product must be returned unused and unopened within the original product packaging.

 

Privacy and data protection

We are collecting personal as well as anonymous data:

  • during order processing
  • during browsing on our shop
  • when logging in at My Account
  • when (un-)subscribing, and reading our newsletter or other marketing e-mailers
  • when you contact us per e-mail, chat or contact form

In our Privacy Policy, we outline in detail the how, why and what kind of data we collect from you during the above processes, how we process them and ensure your data is protected from third parties.

 

Others

All legal relations between customers and The Curated GmbH is subject to applicable Swiss Law. Court of jurisdiction is Zürich, the registered domicile of The Curated GmbH.

 

July 2017

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